Privacy Policy

1. Information We Collect

When you browse our bakery catalog, create an account, place an order, or contact us, we may collect the following information:

• Contact Details: Full Name, Email Address, Phone/Mobile Number, Delivery Address, Postal Code (PIN code).
• Order History: Cakes and items purchased, customization notes (e.g., birthday messages), delivery dates, and invoice amounts.
• Technical Data: IP address, device type, browser information, and cookies to ensure seamless checkout session management.

2. How We Use Your Information

We use collected data strictly for the following legitimate purposes:

• To prepare, bake, and dispatch your bakery orders accurately to your delivery address in Vijayawada.
• To send order confirmation receipts, OTP verification codes, and real-time live order tracking status updates via Resend email.
• To securely process payments through authorized gateway partners (PayU).
• To provide customer support and handle inquiries or dietary customization requests.

3. Payment Data Security (PayU Gateway)

Bake Factory does NOT store or process your credit card numbers, debit card PINs, CVV, or NetBanking passwords on our servers.

All online payment transactions are directed to PayU Payments Private Limited, which is fully certified under PCI-DSS Level 1 compliance and encrypted using 256-bit SSL protocols.

4. Information Sharing & Third Parties

We respect your privacy. We NEVER sell, trade, or rent your personal data to third-party marketing companies. Data is shared only with:

• Payment Aggregators (PayU): For payment authentication and settlement.
• Delivery Personnel: Only recipient name, contact phone number, and delivery address to complete physical handover of freshly baked goods.
• Legal Authorities: If required by Indian law, regulation, or court order.

5. Cookies & Local Storage

Our website uses essential session cookies and local browser storage to keep track of your shopping cart items, saved delivery address, and login sessions. You can clear cookies anytime in your browser settings.

6. Data Rights & Contact

You have the right to request access to or deletion of your personal data. For privacy inquiries or grievance redressal, contact us at: