Because all cakes, pastries, and artisanal desserts at Bake Factory are prepared fresh upon order:
Standard Ready-to-Bake Orders: You may cancel your order within 30 minutes of placement or before preparation has commenced by calling our hotline at +91 79894 99446. In such cases, a 100% full refund will be issued.
Custom Designer / Fondant Cakes: Customized cakes requiring special cake toppers or extensive artisan prep may be cancelled at least 12 hours prior to the scheduled delivery time for a full refund. Once customized baking has commenced, cancellations cannot be accommodated.
After Dispatch: Once your cake has left our kitchen for delivery, orders cannot be cancelled due to the perishable nature of food items.
2. Replacement & Quality Guarantee
We take utmost care in packaging and temperature-controlled handling. However, if your order arrives in any of the following conditions:
The cake was physically damaged during transit.
The wrong flavor or incorrect customized message was delivered.
There is an objective quality defect upon receipt.
Please notify us within 2 hours of delivery by sending a photo or video of the cake to our WhatsApp hotline (+91 79894 99446) or email (officialbakefactory@gmail.com). We will immediately dispatch a free replacement or issue a 100% instant refund.
3. Refund Processing & Timelines
Approved refunds are credited directly back to the original source of payment:
Online Payments (PayU – UPI / Cards / NetBanking): Refunds are initiated within 24 hours of approval. Depending on your issuing bank, the amount will reflect in your account within 5 to 7 business days.
UPI / Instant Wallet: Usually reflects within 24 to 48 hours.
Cash on Delivery (COD) Orders: Refunds for verified COD issues are processed via direct UPI transfer or store credit upon customer confirmation.
4. Non-Refundable Scenarios
Refunds cannot be issued under the following circumstances:
Incorrect delivery address or unreachable recipient phone number provided during checkout.
Recipient refuses to accept the delivery of freshly prepared perishable goods.
Improper storage or handling of the cake after successful delivery (e.g., leaving fresh cream cakes out in high ambient temperatures).
5. Contact Our Support Team
For any cancellation or refund requests, please reach out to us:
